Terms of Service

EFFECTIVE DATE: December 1st, 2017
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING THIS WOOBLOO WEBSITE OR BEFORE DOWNLOADING THE WOOBLOO APPLICATION ON ANY MOBILE PLATFORM.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING THIS WOOBLOO WEBSITE OR BEFORE DOWNLOADING THE WOOBLOO APPLICATION ON ANY MOBILE PLATFORM.

In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of WooBloo Services Private Limited.

WooBloo Services Private Limited is a company incorporated under the Companies Act, 2013 having its registered office at Plot 66, 37-10/8, Defence Colony, Sainikpuri, Hyderabad, TS – India 500094. The terms "We" / "Us" / "Our"/ “Company” individually and collectively refer to WooBlooand the terms "Visitor” ”User” “You” “Subscribers” refer to the Users.

This page states the Terms of Service under which you (“User”) may visit this website www.woobloo.com and all mobile versions of the same (“Application”). Please read this page carefully. If you do not accept the Terms of Service stated here, we would request you to exit this site and/or don’t download and/or uninstall the mobile application. The Company, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms of Service at any time by updating this page. You should visit this page periodically to re-appraise yourself of the Terms of Service, because they are binding on all users of the Website or the Application.

The Company is engaged in the business of Personal Assistant including not limited to Virtual Assistant services.

The Company operates various websites and other services including but not limited to delivery of information and content via any mobile or internet connected device or otherwise (collectively the “Services”).

These terms and conditions (“Terms of Use”) apply to your use of this Application. By accessing or otherwise using the site You agree to be bound by these Terms of Use. Any membership accounts You may create by registration on this Website and/or purchase or avail any product or service available through this Website are governed by these Terms of Use including 3rd party service providers T&C listed in Appendix (1.0).

We reserve the sole discretion of updating these Terms of Use from time to time without prior notice. Your continued use of the Website post any update to these Terms of Use would mean acceptance on your part to the amendments made herein.

 

USER REGISTRATION AND ACCESS TO USER INFORMATION

The User acknowledges that each of the following persons may be provided different levels of access to the User’s information. The User acknowledges that sharing of User information with the following persons is expressly permitted by the User and the User has exercised discretion in the selection of persons as his/her Emergency Contact, agreed and understands the Doctor/ Emergency or Pharmacy / Health Care Provider which would be facilitated by the Company. The sharing of User Information with Doctors/ Emergency or Pharmacy / Health Care Providers other than those expressly selected by the User is hereby permitted by the User in the interest of providing medical care to the User as required.

Emergency Contact: Your emergency contact is a person who is willing to assist you in case of an emergency and will have access to your address, age, gender, profile picture, insurance details, contact information of your emergency contacts and your emergency health record. The emergency contact should be someone from your close family or friends circle.

Users who are competent to contract under the Indian Contract Act, 1872, are eligible to register themselves as members on this Website and its Application and can avail our Services. Persons who are competent to contract would mean and include every person who, (i) has completed 18 years of age (as per The Indian Majority Act, 1875); (ii) is of sound mind; and (iii) not disqualified from contracting by any law for the time being in force in India.

You would be required to sign up on the Websiteor the application  by providing certain personal details such as name, e-mail address, telephone number, relationship status and mailing address. You agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that you have provided such information, then the Websiteor the Application  may (in addition to any other rights or remedies available to us) refuse registration, suspend access to all current or future use of the Website and the application and the services (or any portion thereof) permanently.

When you sign up on this Website or the Application, your personal information will be registered automatically in our database which will be maintained and used by the Website in accordance with the Privacy Policy.

For registration purposes, the User shall submit identification documents as proof of their personal as well as business identity, as regulated by the Department of Telecommunications, Govt. of India. The documents MUST be submitted for approval within 7 days of activation of services. Failure to provide these documents within the stipulated timeline may lead to suspension of services to the account.

 

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the Company and / or its associate entities who feature on its Website or its Application. The use of these properties or any other content on the website or the application, except as provided in these terms of service or in the site content, is strictly prohibited.
You may not sell or modify the content of the Website or the Application or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the Company or its associate entity’s written permission.

 

ACCEPTABLE APPLICATION USE


(A) Security Rules

Visitors/Users are prohibited from violating or attempting to violate the security of the Website orApplication, including, without limitation, (1) accessing data not intended for such visitor/user or logging into a server or account which the visitor/user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any visitor/user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website orApplication, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability as per the applicable laws, in particular the Information and Technology Act, 2000 as amended from time to time. The Company and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules

Visitors/Users may not use the Website or Application in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

(C) Account Sign Up

i. You represent that all information you provide during the account sign up process and at any time thereafter (“Account Information”) will be true, accurate, complete, and current and that you will promptly update your Account Information as necessary such that it is, at all times, true, accurate, complete, and current. We may use all Account Information, subject to compliance with the WooBloo Privacy Policy. The Terms of Service incorporate the terms and conditions set forth in the WooBloo Privacy Policy, and by accessing the Application and using the Services, you are consenting to have your personal data used by us as set forth in the WooBloo Privacy Policy. You alone are responsible for maintaining the security of your Account Information and for all uses of the Portal and Services in the name of your account (the “Account”). You represent that you are at least 18 years of age.

ii. YourPassword and User ID. When you register for and create an Account, you will be assigned a unique User ID and password. Each User ID and Password may be used solely by you and is non-transferable. At the request of WooBloo, when a User ID is used on a device (e.g., laptop computer, desktop computer, mobile device, etc.), it will be registered to that device. A User ID may not be used on more than one device at a time. If you attempt to access the Website orApplication from more than one device with your User ID, you will be denied access to the Website orApplication and must contact WooBloo customer service to have your User ID re-activated.

 

USE OF CONTENT

A variety of information, text, graphics, data and other materials (“Content”) is available on the Website and the Application. The Content available on the Website or the Application shall be used solely for your non-commercial use and/or to benefit from the products, services intimated on the Website. No right, title or interest in any Content is transferred to you, whether as a result of downloading or reproducing such Content or otherwise. The Website and the Application  reserves complete ownership, title and full intellectual property rights in all Content uploaded by Us. Except as expressly authorized by this Terms of Use, you may not use, alter, copy, distribute, transmit, or derive another work from any Content obtained from the Website or the service. Complete ownership, title and full intellectual property rights in all works/content uploaded by any user on the website belongs to such User.

The Website grants you a nonexclusive, nontransferable, revocable, limited license to view the Content retrieved from the Website only for your personal, noncommercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use any Content available via the Website and the Application  in any other manner or for any purpose without the prior written permission of the Website. All rights not expressly granted in this Terms of Service are expressly reserved to Us.

The Website and the Application may at any time modify, discontinue, or suspend its operation of this Website, or any part thereof, temporarily or permanently, without notice to you.

 

INDEMNITY

The User unilaterally agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.woobloo.comand all mobile versions of the sameor their breach of the terms.

You agree to indemnify, defend and hold harmless WooBloo Services Private Limited and its affiliates, agents, employees, directors, officers, agents, vendors and suppliers from and against any liability, losses, claims, damages, demands, investigations, inquiries, suits, costs and expenses (including legal fee and costs incidental thereto) asserted against or incurred by WooBloo Services Private Limited that arise out of or otherwise relating to your use of the Website, including without limitation any obligation to be performed by You pursuant to these Terms of Use. Further, you agree to hold WooBloo Services Private Limited harmless against any claims made by any third party due to, or arising out of or otherwise relating to your use of the Website, any claim arising out of damage caused to third party by You, breach of these Terms of Use by You, or your violation of any rights of another, including any intellectual property rights.

LIABILITY 

User agrees that neither Company nor its group companies, directors, officers or employees shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed one month subscription amount paid by the User to Company, if any, that is related to the cause of action.

Users of the Website/ Mobile Application understand that Company aims to provide in a single platform certain information with respect to emergency/health care providers and aspects relating to the actual emergency care service (Ambulance, Police and Fire) may be beyond Company control and therefore, Company shall not be held liable for the same. Certain factors that are beyond the control of Company include (but are not limited) to the following:

i. Emergency provider systems (EMRI 108) are down

ii. Company SMS provider system is down

iii. Server Hosting provider is down

iv. Malfunctioning of systems

v. Emergency (Ambulance, Police and Fire) provider refusing to service

vi. The User not located in our network area. In this case the Mobile Application’s function will be limited to sending out details to your emergency contacts

vii. Ambulance or Police or Fire responders not arriving on time

viii. Out of Serviceable Location – Outside of the network when dialing 108

ix. The Emergency services not having the necessary expertise to deal with your medical issue/emergency.

x. The inefficiency of the doctor, support staff or the administrative staff of the Emergency providers etc.

 

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Application be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Application and the Application material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

 

LINKSTO OTHERWEBSITES AND APPLICATIONS

The Application may include links to other web sites and mobile applications. We are not responsible for the content, accuracy or opinions expressed on such web sites, and such web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion within the Application of any links to other web sites does not imply approval or endorsement of the linked web site by us. Furthermore, any third party advertisement or sponsorship has no effect on and does not influence any content published by us. If you decide to leave the Application and access these third-party sites, you do so at your own risk.

 

TERMINATION

i. You may terminate your use of the Website or Application at any time. Please keep in mind that except as otherwise provided in a separate agreement between you and WooBloo, any fees paid by you will not be refunded upon cancellation, and cancellation will cause any unused or prepaid fees to be forfeited.

ii. We may cancel your Account and discontinue your use of the Application or Services at any time in the event that you fail to make any payment when due or you breach your representations, warranties, and covenants in these Terms of Service.

iii. Any provisions of these Terms of Service that by their nature should continue after cancellation of your use of the Services or any Services will continue to apply even after the expiration or termination of these Terms of Service or your use of the Application or any Services.

REFUND AND CANCELLATION

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we may refund back the money, provided the reasons are genuine and proved after investigation. Please ask WooBloo support agents for refund rules before buying, WooBloo support agents will be able to provide all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel monthly subscription. Our Policy for the cancellation and refund will be as follows:

i. Cancellation Policy

For Cancellations please contact us via ‘Contact Us’ link or write to us talk@woobloo.com

Requests received later than __2__(two) days prior to the end of the current service period will be treated as cancellation of services for the next service period.

If we suspect any fraudulent transaction by you or any transaction which violates the terms of service of using the Application, we, at our sole discretion, reserve the right to initiate cancellation of such subscription without any fund.

ii. Refund Policy

We will try our best to meet subscribers expectations and our commitment to Terms of Service.
In case any user is not completely satisfied with Products or Services delivered, we may provide a refund. 

A refund process shall only be made to the User when an amount has been deducted from the User’s Debit Card/ Credit Card/ Bank Account OR other payment gateways and the user fails to receive a valid service or product as requested by him/her in the Application.

In the above circumstances, the User is required to raise a complaint via contact us link or write to us talk@woobloo.com. On receiving such a complaint, the matter shall be examined by WooBloo and if the complaint is found to be correct then a full or partial refund (as applicable in the scenario) shall be made to the user within a reasonable period of time.

 

WOOBLOO MONEY

The following terms and conditions provide for the nature and scope of “WooBlooMoney” and limitations and exclusions on the liability of WooBloo Services Private limited (“Company”) with respect to the same.      

Definitions

1. “Application” shall mean the Mobile phone application, woobloo.com which provides Personal Assistance to users through a technology based interface connecting agents/sellers and users of products and services.

2. “User” shall mean a person who has an account on the WooBloo Application.

3. “WooBlooMoney” shall mean such amount credited as loyalty points earned into the Customer’s account, for specific activities on the WooBlooApplication as per the terms of the specific offer available from time to time.

General Terms

1. User can receive WooBloo Money through a completed transaction on WooBloo Application for purchase of goods or services paid by cash, credit/debit card, or online payment and referral program by bringing new users to the Application.

2. The Company may in its sole and absolute discretion provide additional criteria for accrual of WooBloo Money from time to time.

3. The Company may change any of the terms and conditions herein at any time without notice to the User. It is the responsibility of the User to read these terms and conditions from time to time.

WooBlooMoney terms of Accrual

1. WooBloo Money will be credited within 48 hours once a transaction is successfully complete.

2. WooBloo Money will not be credited in the User account in case such User decides to return the goods or cancel the services availed through the WooBloo Application.

3.WooBloo Money gets accrued only on Out of Pocket payments on the Net-Order Value.

4. WooBloo Money is non-transferable, non-negotiable, and irredeemable by cash. It cannot be gifted or assigned to any other person whether User or otherwise. WooBloo Money of one User cannot be combined with that of any other User.

5. The WooBloo Money balance accrued will expire in case account termination. Such expiration is not affected by any uninstall or reinstall of the WooBloo Application. The Customer shall not be entitled to redeem any expired WooBloo Money.

6. In case there is failure in payment transaction, the Customer shall be refunded through WooBloo Money. Such refund through WooBloo Money is valid for 1 (one) year from the date of credit to the Customer’s account.

Redemption of WooBlooMoney

1. WooBloo Money can be redeemed againstSubscription fees only

2. By redeeming WooBlooMoney, the Customer releases the Company from any and all liability regarding the redemption of WooBlooMoney.

3. The Company is not responsible or liable for any redemption of UsersWooBlooMoney where the redemption was not authorised by such User

COMMUNICATION

1. Visiting the Application or sending emails to the Company constitutes electronic communication by you with the Company. The Company communicates with you by email or by posting notices on the Application. For contractual purposes, you consent to receive communications from the Company electronically and agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement stipulating that those communications be in writing. This condition does not affect your statutory rights.

2. You understand that once you register on the Application, you will receive short message service (“SMS”) messages or feedback gather phone calls from the Company on your registered mobile number. These messages could relate to your registration, or any updates and promotions that are undertaken by the Company. For contractual purposes, you agree to opt in to receive SMS and phone calls, which would automatically renew every 180 days. Please note that the Company will send these SMS messages only to the registered mobile number or such other number that you may designate for any particular purpose.

 

FORCE MAJEURE

WooBloo shall be excused from performing hereunder to the extent that it is prevented from performing as a result of Force Majeure.

The phrase Force Majeure shall mean any event beyond the reasonable control of the parties by itself or in combination with other events or circumstances which cannot (i) by the exercise of reasonable diligence, or (ii) despite the adoption of reasonable precautions and/ or alternative measures, have been prevented/avoided, or caused to have been prevented/avoided, and which impairs or adversely affects the party’s ability to perform its obligation under this Agreement, and which events and circumstances shall include but not be limited to a) acts of God, i.e. fire, drought, flood, earthquake, epidemics, natural disasters or deaths or disabilities; b) explosions or accidents, air crashes and shipwrecks; c) strikes or lock outs, industrial dispute; d) war and hostilities of war, riots or civil commotion; e) non-grant, refusal, delay, withholding, cancellation of any approval from any governmental authority or imposition of any adverse condition or obligation in any approvals from any governmental authority, including any delay beyond the control of the parties, in issuance of any approvals/certificate as may be required; g) any matter, issues relating to grant of approvals/permissions, notices, notifications by a competent authority becoming subject matter of any suit/writ before a court of law; h) the promulgation of or amendment in any law, rule or regulation or the issue of any injunction, court order or direction from any governmental authority that prevents or restricts the parties from complying with any or all the terms and conditions as agreed in this Agreement; i) economic recession; j)malware, k)unauthorized hacking; k) intrusion into computer systems, l) spyware, m) viruses, n) telecommunications outages,  o) any event or circumstances analogous to the foregoing.

 

ASSIGNMENT

You may not assign this Terms of Service, including assignments by change of control, merger or acquisition, without the prior written consent of WooBloo.

 

GOVERNING LAW AND DISPUTE RESOLUTION

These terms of service shall, in all respects, be governed by and construed in all respects in accordance with the laws of India without giving effect to conflict of laws principles and shall be subject to the exclusive jurisdiction of courts in Hyderabad.

Any dispute, difference, controversy, or claim arising out of, relating to, or having a connection with these terms of service, including those relating to the formation, validity, existence, interpretation, construction, performance, or termination of these terms of service, or to rights or duties based on tort, contract or statutory concepts (a “Dispute”), shall be, initially by Parties, negotiate in good faith to settle, as soon as practicable, any dispute, controversy or claim arising out of or in connection with these terms of service. This may include referring the dispute to the Chief Executive Officer of the Company, or their nominee, who must confer and endeavor in good faith to resolve the dispute.

Failing resolution of such a dispute amicably, the Courts in Hyderabad shall have the sole and exclusive jurisdiction to entertain any suit, complaint, application or other legal proceedings with respect to the said dispute.

 

SUITABILITY OF WOOBLOO APPLICATION

Except as otherwise described, all contents provided by the use of this Application are made available only to provide information about WooBloo and its Services. WooBloo controls and operates the Application, "www.woobloo.com” and makes no representation that the contents of the Application, "www.woobloo.com" are appropriate or available for use in other locations. This Application is controlled and operated from India. If you use the Application from a location other than the location where the Application is controlled and operated, you are responsible for compliance with applicable local laws.

CONTACT INFORMATION

If you have any questions or concerns with respect to this Terms of Service / Use or the Website or any information contained on thereon, you may contact us by writing to us at talk@woobloo.com

 

 

Appendix (1.0) –Third Party Services Providers Ref. Link

Emergency Services T&C / Privacy Policy:

Emergency Services (Ambulance, Police and Fire) – Ref. Links

EMRI 108 – About Us

 

Cab Services T&C / Privacy Policy:

Cab / Taxi – Terms and Conditions

Cab / Taxi – Privacy Policy

 

Food Delivery Platform T&C / Privacy Policy:

Food Delivery – Terms and Conditions

Food Delivery – Privacy Policy

 

Movies& Events Ticketing T&C / Privacy Policy

Movies & Events Ticketing – Terms and Conditions

Movies & Events Ticketing – Privacy Policy

 

Online Shopping T&C / Privacy Policy:

Domestic Online Shopping – Terms and Conditions

Domestic Online Shopping – Privacy Policy

International Online Shopping – Terms and Conditions

International Online Shopping – Privacy Policy

 

Pharmacy T&C / Privacy Policy:

Pharmacy Delivery & Services – Terms and Conditions

Pharmacy Delivery & Services – Privacy Policy

 

Bus Ticketing T&C / Privacy Policy:

Bus Ticketing – Terms and Conditions

Bus Ticketing – Privacy Policy